TechTheDay

The global COVID-19 pandemic has shown the importance of remote working options for businesses. No longer is this working agreement a mere luxury—it’s a necessity, not only for maintaining productivity but also in promoting public health safety. While there’s no denying that the work-from-home or WFH model comes with advantages, the transition to a digital workplace is not without its fair share of challenges. 

With tools and software powered by artificial intelligence, organizations can manage and implement strategies for remote workplaces so that they can improve operational efficiencies. And in this article, we’ll talk about how AI can enhance the remote work approach for businesses.

Simplified communication through chatbots

Automation is a big part of why robotic process automation and artificial intelligence has become widespread across many industries. One of the tasks companies automate are their communication workflows through the use of AI-powered chatbots. With this solution, organizations can address consumer or employee concerns without using any manpower in the process.

For example, remote workers who need IT tickets can communicate their issues with a chatbot, which then routes the problems accordingly. Instead of doing it manually, it simplifies the entire process. They can even be programmed to share the status of the concern or follow up on it if needed. The easy and simple architecture of chatbots can assist management and employees to perform the tasks below:

• Retrieve approval lists
• Approve or reject requests
• Create service or incident requests
• Schedule and record meetings
• Answer frequently asked questions
• Escalate concerns to human support
• Share articles from the knowledge base
• Resolve employee and customer queries

More intelligent project management

The project management process isn’t easy as it covers many aspects of the project, from budget and schedule to predicting potential disruptions. The applications it includes generally work on report and insight generation and analytics. Despite the advantages of these tools for every task, many teams fail to connect all the points of data and make smart decisions. And this is where artificial intelligence comes into play.

The ability of AI to generate the desired insights into the project data can create better visibility into the performance and productivity of employees, which is a critical component of any remote workforce. Artificial intelligence-driven analytics enables leaders to assess, streamline, quantify and design the metric or performance indicators. Leaders can then use the data to strategize their efforts and achieve their objectives and provide accountability and transparency to stakeholders. Beyond that, it also boasts the following benefits:

• Improves the relationship-centric collaboration between colleagues
• Share insights for coaching employees.
• Creates organizational transparency through analytics
• Calculates and predicts risk 

Conclusion

When it comes to technological innovations, there aren’t many that have had a considerable impact on remote working than artificial intelligence. In fact, it’s become a key driving force for remote working environments. Moreover, AI isn’t constrained to a single field or domain of work; it can be deployed and implemented successfully in many organizational activities. So for businesses looking to optimize their strategies in remote work, be sure to use AI.